Frequently Asked Questions

Propeller is a Shopify app designed to help you effortlessly promote your products across multiple social media platforms, including Facebook and Instagram. It simplifies content creation and posting to help you increase visibility and sales.

You can currently use Propeller in your Shopify store by installing the app here

Propeller is completely free to use for 14 days. Once the trial date has expired recurring monthly charges apply to all active plans. Plans can be cancelled at anytime.

Propeller currently supports Facebook,  Instagram, YouTube, and TikTok. We're continuously working on adding new features and social media platforms.

Propeller integrates with your Shopify store and lets your store and catalog help create promotional content. With a few clicks, you can schedule and promote content directly to your social channels, streamlining your marketing efforts.

Not at all! Propeller is designed to be intuitive and beginner-friendly, with step-by-step guidance. Also our AI helps you craft your messages for all your campaigns.

Yes, we offer a free trial period so you can test Propeller and see how it fits your needs before committing to a subscription.

Absolutely! Propeller allows you to schedule posts in advance, so you can set up your promotions and let them roll out automatically.

Yes, Propeller allows you to edit product descriptions, add captions, and choose specific images for each promotion.

Propeller provides engagement insights for each platform, helping you track the performance of your promotions and refine your strategy over time.

Yes! You can post across multiple channels simultaneously or schedule different content for each channel based on your strategy.

Propeller offers flexible pricing plans to suit different business needs. Pricing starts at $19/month or save with a yearly plan at $190/year. All prices in USD.

Yes, if you choose to continue using Propeller after the trial period, you’ll automatically be enrolled in the paid plan you selected. You can cancel anytime before the trial ends to avoid charges.

If you're having issues connecting your accounts, ensure you have a Facebook Page set up and your Instagram profile is a business account. See FAQ's below on how to set these up. If you are still having trouble you can contact us here

You can reach our support team via our contact page here, or chat with us in the chat widget. We are always available to help.

No, Propeller operates independently of your store’s front end, so it won’t impact your website’s loading time.

Yes, we are always working to support additional platforms. Regular updates are communicated to all our customers and on our website. Stay tuned.

Yes, in order to connect your Facebook and Instagram profiles ensure you have a Facebook Page set up and your Instagram account is converted to a Business account. These are two requirements to successfully connect your  profiles to Propeller.

To create a Facebook Page, log into your existing Facebook account and navigate to the "Pages" section. Then, click "Create new Page" and enter your page's name and category. After that, you can add optional details like a bio, contact information, profile and cover photos, and an action button. Finally, invite your friends to like the page. 

To create an Instagram business account, you can either create a new account or convert your existing personal account. If you're starting fresh, sign up for a new Instagram account. If you have a personal account, navigate to your profile, tap "Edit Profile", then "Switch to professional account". Select "Business" and follow the prompts to add your contact information and potentially connect to a Facebook page. 

To connect your Instagram account to your Facebook page, you need to use the Accounts Center in either the Instagram or Facebook app. First, navigate to your profile, then access the settings menu and find the Accounts Center. From there, you can add your Instagram and Facebook accounts to the same Accounts Center. Once both accounts are in the same Accounts Center, you'll be able to connect your Instagram account to Propeller.